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Terms and Conditions

1- Scope and acceptance of general terms of sale

The website www.blackpearl-hk.com (hereinafter referred to as the "Website") is via the Internet website.
E-commerce website accessed by www.blackpearl-hk.com. The website is open to any Internet user (hereinafter referred to as "user"). The publisher of the website is VAR Holdings Company Limited (a Hong Kong registered company, company number , located at Unit D2, 21/F, Block C&D, TML Tower, 3 Hoi Shing Road, Tsuen Wan, Hong Kong) (hereinafter referred to as the "Seller").

The website hosting is:

VAR Holdings Company Limited
Address: Unit D2, 21/F, Block C&D, TML Tower, 3 Hoi Shing Road, Tsuen Wan, Hong Kong.
Telephone no.: 2153 2777

The website allows suppliers to provide beauty and skin care products (hereinafter referred to as "products") for sale to users browsing the website. Under these general terms of sale, the user and the supplier are collectively referred to as "both parties" and are referred to as a "party", respectively, and the user who has confirmed the order is referred to as "customer".

User rights and obligations are automatically applied to customers.
Any order placed by the Customer on the Products provided by the Website is deemed to be expressly acknowledged by such general terms of sale.

Users may not modify these general terms of sale but may print the content themselves or store backups.

Seller reserves the right to change these general terms of sale at any time without prior notice. The amendments do not apply to booking instructions or orders that have been accepted and confirmed by the customer.

These general terms of sale exclude the application of any other documents.


2- Registration and account security

To register as a user of this website, the user must:

(1) at least 18 (18) years of age or older; and
(2) Ability to sign legally binding contracts.

Users must register before ordering products through the website. When registering:
(i) the user must provide accurate, complete and up-to-date registration information to the supplier; and
(ii) The User authorizes the Seller to assume that any person who uses the Website with the User's name and password is the User or his attorney.

The user is responsible for the safe keeping of the user name and password used to purchase the product, as well as any activity or action performed using its name and password. The seller cannot and will not be liable for any loss or damage caused by the user's failure to comply with the above requirements.

Seller has the absolute discretion to refuse User Registration and terminate any Customer Account for any reason.

Any changes to the personal information provided by the user must be directed to cs@blackpearl-hk.com to notify the seller's customer service department or update the personal information on www.blackpearl-hk.com to enable the seller to effectively Communicate with users.

The user is responsible for each order placed on the website and agrees to indemnify the seller in full for any third partis claims or losses (however) arising out of any person's use of the user's data to access the website and place an order.

If you find any questions, please contact the seller's customer service department at cs@blackpearl-hk.com.


3- Products sold on the website

The seller is the sole supplier of products sold on the website.

All products offered by the seller (including special offers) are valid for the time indicated on the website.


4- Selling price of the product on the website

All product prices are calculated in Hong Kong dollars (HKD $) and invoiced at the price at which the order was accepted.

This price does not include shipping costs. The shipping cost is based on the total weight of the order and is added to the product price. The shipping amount will be displayed before the user confirms the order.


5- Order

All orders constitute a complete and unreserved acceptance of these general terms of sale.
The customer agrees that the seller's order registration system constitutes a proof of the order and its date.

Each order is not limited to the number of items purchased. In addition, there is no order limit for any single item in each order.

When a customer clicks on the "Submit Order" button, the customer declares that their order is placed on these general terms of sale. Customers can print their own order summary.
Once the order is registered by the seller, the detailed confirmation notice of the order is sent to the customer's registered email address.

This confirmation notice will list the exact silver code and shipping details of the invoice based on the order information.

This confirmation notice represents the acceptance of the order and confirmation of the transaction, but the order must be in stock and received payment from the order. If the seller fails to provide one or more of the ordered products, the customer will be notified by email. In this case, after deducting the price of the product that is not available, the seller will charge the customer a recalculated amount.

If all the goods in the order are not available, the order to be cancelled and the customer will be notified by email and no payment is required.


6- Order cancellation

At any time before the seller completes the order processing:
I. If the seller fails to provide the product for any reason or is unable to execute the order for any reason, the seller may cancel the order and inform the customer of the situation.
II. Customers can contact our Customer Service Department to cancel the order. If the customer service department notifies the customer that the order processing has been completed, the customer cannot cancel the order and the goods will be delivered as scheduled.

If the customer has paid the relevant amount of the cancelled order, the payment will be refunded to the customer in accordance with the original payment method.
The seller reserves the right to suspend or cancel the order for customers who have disputed the previous order payment issue.


7- Goods Return / Exchange Policy

We value our customers very much. If you are not satisfied with the products within 7 days after receiving the package (including Saturdays and Sundays, and public holidays), please contact customer service staff within 7 days of receiving the goods and provide " Names, "Order Number", "Contact Phone", "Return Product Name", "Return Reasons and Photos", etc., will be assisted by the customer service staff after returning.

※If you have received the paper invoice, please return it together with the “shopping invoice” when returning.
※Please check the option information such as the color and quantity of the product before purchase. After the payment is successful, the default is to agree to the exchange/return policy.

Customer Service Mailbox: cs@blackpearl-hk.com
Customer service hotline: 21532777

I. Cancellation of application instructions before delivery.
When the order status is "Payment Successful", the customer can apply for cancellation / refundation from the customer service department. After confirmation by the customer service center, the customer can be notified again whether the order can be cancelled / refunded.
*Cannot cancel order if the order status is "shipped".

II. Return and Exchange Application Instructions
For products that meet the return/replacement conditions, please contact the seller's customer service and provide relevant information within 7 days after receipt, we will confirm the processing as soon as possible.
Customers who receive a return notification must return the goods within 3 days of receiving the notice, sellers will accept the return after the deadline.


8- Return / Exchange instructions

I. Acceptable return/exchange:
Ia. Incorrect goods - The product received by the customer does not match the goods listed on the invoice.
Ib. Damaged Goods - The quality of the products received by the customer has deteriorated and cannot be used.
Ic. Personal Factors - Products that have been returned or exchanged in accordance with the customer's personal factors and have been approved by the seller.

II. Unable to accept return/exchange:
IIa. Over seven days after receipt of the goods.
IIb. The goods have been unpacked or used, or caused by human factors, such as external packaging: dirty, damaged, worn, dirty and cannot be resold.
IIc. A slight crease or dent in the package does not affect the quality of the product itself.
IId. The returned goods packaging is incompletely, damaged, or the invoices and gifts are missing.
IIe. Malicious or large returns.
IIf. If you apply for a return or refund due to personal factors, you will not be able to accept a return or refund if you order the same item next time. Except the case of the product quality.
IIg. Items that cannot be exchanged.
IIh. The return of the goods has not been approved by the seller to return/exchange.
IIi. Gift or sample or tester

In case of dispute, the seller reserves the right of final decision.

III. All used shopping deposits are non-refundable.

IV. Non-product issues (sorted goods or bad goods) For orders that are returned/exchanged, all shipping costs are borne by the customer.


9- Instructions for returning the product

Please include the returned product photo as evidence when providing the information. Once the customer service department is processed, the customer must return the product to Customer Service for verification.

Regardless of whether the customer returns the product to the seller for any reason, the customer must follow the instructions below to expedite the return process:

Return process
Contact customer service staff → Customer service staff can confirm the refund/replacement by email → Prepare the complete product and invoice → Provide the time and contact information, address → The logistics company designated by the seller to collect the goods.

For further instructions, please contact customer service at cs@blackpearl-hk.com.

Any risk which correlated with the returned product is borne by the customer.


10- Refund instructions

Refund time: In general, when we received the goods and confirmed the reason for the return, the refund application process will be completed within 10 working days. However, the refund time varies from bank.
PayPal account payer: After confirming the successful return, the payment will be directly refunded to the original PayPal account.
Credit card payer: After confirming the return, the payment will be directly refunded to the original credit card account.

The above provisions do not affect any other legal rights of the customer.


11- Payment

Customers can pay by credit card (Visa, MasterCard or American Express) or PayPal account or Alipay & WeChat Pay. The customer uses the credit card and performs an authentication process to confirm that the credit card is owned by the customer. When the seller accepts the customer's order, the amount payable will be deducted from the customer's account. All credit card holders are subject to certification check and authorization by the issuing bank. If the card issuer of the customer's credit card refuses to authorize payment to the seller, the seller must delay delivery and contact the customer. In this case, the seller is not liable for any delay or failure to deliver. Credit card details will be processed as SSL (Secure Sockets Layer). The seller is not liable for the improper use of the information by third parties.

The seller accepts Visa, MasterCard, American Express and PayPal payment methods to shop on the website. Benefiting from credit card shopping protection services (such as VISA Verification Service, MasterCard Security Code), customers can use their passwords or security coded credit cards to shop with confidence. The credit card used for shopping must be valid, and the name of the credit card holder must be the same as the customer's name. The seller is not liable for any credit card fraud. All payment methods require the customer to make a payment before delivery. The seller does not accept "Cash On Delivery".

All orders should be paid in Hong Kong dollars.

From time to time, the seller may set credit limits for each customer and reserve the right to restrict sales, including the right to refuse to sell to any customer. The order amount must be paid in full when the order is placed. If the customer's payment is not processed, the order will not be accepted. It is recommended that the customer contact the issuing bank to resolve any questions regarding the use of their credit card in order to continue processing the order.
Seller reserves the right to change the payment terms of any order without prior notice. Seller reserves the right to change the payment method of products offered online at any time through webpage announcements, emails and/or any other public means of communication.

If any order payment has been made but the order has not been accepted by the seller, the customer has the right to receive a refund through the original payment method. The Seller shall not be liable for any loss, damage, cost or expense that may be incurred by the Customer or any person as a result of any delay in processing the refund.

The customer assures the seller that he has received any required authorization to place the order to use the payment method of his choice. The Seller reserves the right to suspend or cancel any order and/or delivery, regardless of its nature or progress, if the Customer fails to pay any amount owed, or in any adverse payment situation.

Ten days after the invoice date, or immediately after the issuance of a bank payment rejection notice (applicable to all other payment methods), the statutory interest will be automatically charged for any unpaid amount plus a five percent fee.

As part of measures to prevent Internet fraud, information about customer orders may be sent to any administration for verification.

All orders will charge 4% of the total order amount as a processing fee, and the seller has the right to waive any charges depending on any offers. In case of dispute, the seller reserves the right of final decision.


12- Order Shipping

The product will be delivered to the shipping address provided by the customer when placing the order, according to the applicable shipping method selected by the customer. The customer address filled in at the time of customer registration will default to the shipping address.
After accepting the order and confirming the payment, the seller will arrange for the delivery of the product with S.F. Express within 2 working days. The customer will receive the goods within 3 to 5 working days (excluding Saturday, Sunday and statutory public holidays). The delivery area is limited to the area which SF Express can reach. The final decision is made by the seller regarding the exact area.

Estimated delivery date
Any anticipated delivery date may be subject to change for any applicable operational or unpredictable reasons, including but not limited to typhoon signal No. 8 or system failure. In this case, the seller will contact the customer to re-schedule the delivery time.

Shipping fee:
Free shipping on orders of HK$500 or above
Shipping fee of HK$30 for shopping below HK$500
The logistics company nominated by the seller can charge additional fees depend on delivery locations.


13- Retaining ownership

All products are the exclusive property of the seller until the full sale price (including principal, additional fees and taxes) is paid.


14- Responsibility

Except in cases where special sales are not provided to reduce inventory, the seller is not liable for failure to fulfill the order due to shortage of stock or failure to provide products due to force majeure.

The seller does not assume responsibility for the following reasons:
- any disruption to the website;
- incidents involving computer systems or program vulnerabilities;
- Any damage caused by a third party fraudulent intrusion resulting in a change in any information provided by the seller on the website;
- more generally, any direct or indirect damage caused by any person entering the website or not being able to access the website or thereby directly or indirectly imparting credibility to any material, regardless of its cause, source, nature or consequences, especially any Loss of profits, customers or materials or loss of any other intangible goods.


15- Intellectual Property

According to the legislation governing the ownership of literary and artistic rights or other similar rights, the website and all elements, brands, drawings, models, photographs, texts, descriptions, logos, sequences (whether animated or not) appearing on the website, The graphics, etc., together with their compilation, are the exclusive property of the seller and the seller does not grant any license or any rights other than the website. Any license to use or reproduce (in whole or in part) these elements is for informational purposes only and for personal and private use. It is hereby expressly prohibited to copy the content of the website and use the relevant copy for other purposes. The Website (in whole or in part) and its content or brand may not be used, copied, photocopied, sold, resold, provided, modified or used in any other way for any purpose without the prior written authorization of the Seller.

Any other use may also constitute an infringement.


16- Applicable law

The sale of the Seller's products is subject to the laws of Hong Kong.


17- Data Processing and Civil Liberties

The seller will process the collected information for the purpose of sending business communications and/or processing customer orders. The recipient of the information is the seller and its service provider. The customer has the right to contact the seller via email to access, modify, correct and delete the personal data associated with it.